Refund & Cancellation Policy
If CoWorkRM is not right for you, ask within 7 days of a payment and we will refund that payment in full. This policy applies to subscriptions bought from CoWorkRM, registered in Mumbai, Maharashtra, India.
7-day full refund
- You can ask for a full refund of any subscription payment (monthly or annual) within 7 days of the date it was charged.
- We do not ask for a reason.
- Once refunded, the subscription for that period is cancelled.
- After 7 days, that payment cannot be refunded. The plan keeps running until the end of the period you paid for.
Not refundable
Some charges pay for something already delivered or passed on to another provider, so we cannot refund them:
- WhatsApp conversation charges billed by Meta
- telephony minutes, numbers and SMS already used
- one-time setup, data-import or hardware charges, once that work is done or the hardware is delivered
If you were charged twice, or charged by mistake, we always refund the extra amount in full, at any time.
Cancelling
- You can cancel at any time from your account, or by writing to us on WhatsApp or email.
- Cancelling stops the next renewal.
- The Service stays active until the end of the period you have paid for.
- After the account closes, you have 30 days to export your data.
How refunds are paid
We confirm a refund within 2 working days of your request. The money goes back to the payment method you used, usually within 5–7 working days, depending on your bank or the payment gateway. If GST was charged, we issue a matching credit note.
How to ask
Send your account email and the payment date or invoice number to:
Email: [email protected]
WhatsApp: +91 91223 29999